impact on life - healthcare publishing

Advice and Information for the Disabled

Listed below are a number of organisations that will be able to give you more advice about meeting your mobility requirements. This is by no means an exhaustive list and you may find that there are local organisations who can tell you more about the services on offer in your area.

Age UK
One America Square,
7 Crosswall,
London EC3N 2LB
Advice Line: 0800 678 1602
Email: via online enquiry form

Call in Time - Friendship telephone service for people over 60 - Register via the website Organises daily, weekly or occasional calls to the elderly living alone.

British Healthcare Trades Association (BHTA)
Office 404 Tower Bridge Business Centre
46-48 East Smithfield,
London E1W 1AW
020 7702 2141

Citizens Advice Bureau
The CAB provides free confidential and independent advice from over 3,400 locations throughout the UK. Their website provides contact details of a local office near you. Alternatively, your Yellow Pages will have details for your nearest office.
Adviceline (England): 0800 144 8848
Advicelink (Wales): 0800 702 2020
For free, independent, confidential and impartial advice or find your local bureau at

Community Transport Association (CTA)
12 Hilton Street, Manchester M1 1JF
General Enquiries: 0161 351 1475
or email:
Advice Services: 0345 130 6195
or email:

Disabled Motoring UK
Folly Farm, Upgate Street, Carleton Rode,
Norfolk, NR16 1NJ
01508 489 449

Department for Transport
Great Minster House, 33 Horseferry Road,
London SW1P 4DR
0300 330 3000
Email: Via the online contact form department-for-transport

Carers UK
20 Great Dover Street, London SE1 4LX
Advice and support for carers.
Advice line: 0808 808 7777
Mon- Fri 9am - 6pm

Driving Mobility
To find your nearest mobility centre visit the website
0800 559 3636
Financial help if you're disabled

Health Education England
Reliable and informative health information sites can help you with a range of issues, such as finding a local GP or dentist, learning more about conditions and also healthy lifestyles.

British Red Cross
UK Office, 44 Moorfields, London EC2Y 9AL
General Enquiries: 0344 871 11 11
Support Line: 0808 196 3651

The Motability Scheme enables disabled people to use their government-funded mobility allowance to lease a new car, scooter or powered wheelchair. As a registered charity (No. 299745), Motability also raises funds and provides financial assistance to those who may otherwise be unable to afford the mobility solutions they need.
Explore the website to see answers to common questions that you may have about the mobility services.

NHS 111 (Non-emergency)

Queen Elizabeth Foundation
QEF Mobility Services offers practical advice, assessment and training for those wishing to drive or increase their mobility through assistive technology, personal mobility vehicles and adapted cars. We also offer courses for driving instructors to increase their skills training people with disabilities. Additionally, there is the Try b4u Fly support service specially created to reduce the anxieties and stress that can be associated with air travel by offering assessments to work out the best aeroplane support seating and transfer options for children, young people and adults with disabilities.
01372 841100
Email: or via the online contact form

Mobility Trust
write to: PO Box 7044, Tadley, Hampshire RG24 4PL
0118 984 2588
Registered Charity number: 1070975

LGBT+ Switchboard
At Switchboard we provide an information, support and referral service for lesbians, gay men and bisexual and trans people - and anyone considering issues around their sexuality and/or gender identity.
0300 330 0630
Open 10am - 10pm every day

Living Made Easy
Impartial advice for making life easier
Helpline: 0300 123 3084

Mind offers confidential help on a range of mental health issues. They also provide a special legal service to the public, lawyers and mental health workers. To find your local Mind, go to the website.
Mind Info Line 0300 123 3393
Legal Line 0300 466 6463

Here East Press Centre, 14 East Bay Lane, E15 2GW
Helpline 0808 800 3333

Stroke Association
Stroke Association House, 240 City Road,
London, EC1V 2PR
At the Stroke Association we believe in life after a stroke. We support stroke survivors to make the best recovery they can.
Stroke Helpline: 0303 3033 100
Supporter Relations: 0300 3300 740
Textphone: 18001 0303 3033 100

RiDC is a specialist UK consumer research and information charity that focuses on work with older and disabled people.
RiDC is accredited under The Information Standard, a Department of Health scheme to help the public identify trustworthy health and social care information easily.
RiDC has free motoring guides available in print:

  • Choosing a car
  • Cars for families of disabled children
  • Getting in and out of a car
  • Getting a wheelchair into a car
  • Car controls
  • Wheelchair accessible vehicles
020 7427 2460

Royal National Institute for Deaf (RNID)
Information Line: 0808 808 0123
Text Message: 07360 268 988

Royal National Institute for the Blind (RNIB)
Helpline: 0303 123 9999
Email via the online contact form

Shop Mobility UK
c/o Driving Mobility, The Old Carriage Works,
Moresk Road, Truro TR1 1DG

Shopmobility schemes loan wheelchairs and scooters to enable disabled people to shop independently. If you wish to hire mobility equipment, contact us via our website

To download the Mobility Publication please select the relevant area: